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Terms of Use – Tournée Facile

Last updated: 14/09/2026

1. Introduction

These Terms of Use (hereinafter the “Terms”) govern access to and use of the Tournée Facile web and mobile application, published by Hakimon Solutions, a French SAS company with registered offices at 200 rue de la Croix Nivert, 75015 Paris, registered with the Paris Trade and Companies Register under number 992 080 192 00014 (hereinafter “the Publisher” or “Hakimon Solutions”).

By using Tournée Facile, you acknowledge that you have read, understood, and accepted all of these Terms.

2. Purpose of the Terms

The purpose of these Terms is to legally govern access to and use of:

  • the tourneefacile.com website,
  • the Tournée Facile mobile application (iOS / Android),
  • and all associated services.

Using any of these services implies full and unconditional acceptance of the Terms.

3. Description of the Services

Tournée Facile is an application designed for healthcare professionals (notably home-care nurses), enabling in particular:

  • route planning,
  • route optimization,
  • sharing and reformulation of clinical handovers,
  • patient management,
  • a secure messaging system,
  • a shared calendar,
  • document management (patient documents, photos, etc.),
  • a record of completed visits, with an indicative estimate of the value of the acts performed,
  • and various other professional coordination tools.

Some services may require a subscription, as described during registration and on the applicable pricing pages.

No medical purpose. Tournée Facile is an organisation and record-keeping tool for healthcare professionals. It provides no assistance with diagnosing, treating or preventing disease, and is not a medical device within the meaning of Regulation (EU) 2017/745. Care decisions remain the sole responsibility of the professional.

The estimated value of acts is provided for information only. It is neither a claim form, nor a transmission to any health insurer, nor a commitment as to what will be reimbursed: coding remains the professional's responsibility.

4. User Account

4.1 Account Creation

Access to Tournée Facile’s features requires the creation of a personal account.

When registering, the User must provide:

  • Last name,
  • First name,
  • Email address,
  • Password,
  • Where applicable, professional information (e.g., RPPS number).

The information provided must be accurate, complete, and regularly updated.

4.2 Account Security

The User is responsible for maintaining the confidentiality of their password and the use of their account. Any fraudulent use must be immediately reported to: contact@tourneefacile.com.

5. Access to Services

Access to the services requires an Internet connection. All associated costs (hardware, software, connection fees, etc.) are borne by the User.

The Publisher reserves the right to restrict or suspend access to the service for maintenance or security reasons, without prior notice.

6. Personal Data and GDPR

Tournée Facile processes personal data, including certain health data, which are classified as “sensitive data” under the GDPR.

6.1 Categories of Data Collected

  • Identification data (last name, first name, email).
  • Professional data (RPPS number, route information).
  • Geolocation data (only during use).
  • Patient health data (notes, documents, clinical handovers, etc.).
  • Documents and photos shared within the application.

6.2 Purposes

Data are collected solely for the following purposes:

  • ensuring proper service operation,
  • optimizing routes,
  • enabling patient management,
  • ensuring the security and traceability of clinical handovers,
  • enabling billing,
  • improving user experience.

6.3 Legal Basis

The main legal bases are:

  • performance of the usage contract,
  • legitimate interest related to service improvement,
  • consent for sensitive data where required.

6.4 Hosting

  • The website is hosted by OVHcloud
  • The application and its data are hosted by AZNETWORK (HDS) on HDS certified servers.

6.5 Subprocessors

The following service providers may process certain data. This list is the same as the one in the Privacy Policy (§7) and in the Data Processing Agreement (§7).

  • AZNETWORK — hosting of the application and its data, on servers certified as a French Health Data Host (Hébergeur de Données de Santé, HDS). France.
  • OVHcloud — hosting of the marketing website, no patient data. France.
  • Apple — billing of subscriptions purchased through the App Store. Ireland and United States.
  • Google — billing of subscriptions purchased through Google Play. Ireland and United States.
  • Stripe (Stripe Payments Europe, Limited) — payment of subscriptions bought on the web. Ireland and United States.
  • Google Maps (Google LLC) — turning an address into coordinates and computing round itineraries. United States.

Payment providers receive no patient or health data: they only process the subscription identifier and what the transaction requires. Stripe also receives the account's email address and identifier, and collects card data itself on its payment page. Geocoding sends only a postal address, with no name, no identifier and no health data.

6.6 Data Retention

Data are retained according to the following durations:

  • Account data: as long as the User maintains their account.
  • Health data: time required for app functionality + legal obligations applicable to healthcare professionals.
  • Technical logs: up to 12 months.

For more details, please refer to the Privacy Policy.

6.7 User Rights

In accordance with the GDPR, the User has the following rights:

  • access,
  • rectification,
  • deletion,
  • objection,
  • data portability,
  • restriction of processing.

To exercise these rights, the User may contact the DPO:

7. Geolocation Data

Geolocation is collected only during active use of the application, for the purpose of optimizing routes and travel.

The User may withdraw authorization at any time in their device settings, but certain features may become unavailable.

8. Cookies

The website only uses technical cookies required for its operation.

Audience measurement is performed with self-hosted Matomo in cookieless mode: no cookie is set for that purpose and no data is shared with any third party. No consent banner is therefore displayed.

No advertising cookies are used.

The User may configure their browser to refuse cookies, but certain features may not function properly.

9. Intellectual Property

The following are protected by intellectual property law:

  • the Tournée Facile trademark (registered with the INPI),
  • the logo,
  • the application architecture,
  • texts, images, interfaces, features,
  • the structure and source code of the software.

Any unauthorized reproduction, copying, or extraction is prohibited.

10. Liability

10.1 Publisher's Liability

The Publisher is not liable for:

  • errors related to routes, itineraries, or geolocation,
  • temporary unavailability of the service,
  • loss or alteration of data,
  • improper use of the service,
  • any damage resulting from inaccurate data or data entered by the User.

The application provides logistical information only, and no medical decision should be based on the information provided.

10.2 User’s Liability

The User is responsible for:

  • the accuracy of the data they enter,
  • compliance with medical confidentiality,
  • their professional decisions,
  • proper use of health documents.

11. Conditions of Use

Use of Tournée Facile is restricted to:

  • healthcare professionals,
  • aged 18 or older.

Strictly prohibited uses include:

  • unauthorized commercial use,
  • large-scale data extraction,
  • reverse engineering,
  • any illegal or fraudulent use.

12. Financial Terms

A free plan covers the essentials, within limits described in the app. Beyond those, Tournée facile offers an auto-renewing subscription in three billing periods: monthly, quarterly and yearly. Current prices are shown before any purchase: in the app and, on the web, before the card is entered.

Ten days offered. When they create their practice, the User receives ten days of Premium, without the free plan's limits. No payment method is required. At the end of those ten days, access ends on its own and the account returns to the free plan, with no charge. This offer is not an App Store or Google Play introductory offer.

Purchase and billing. The subscription is bought through one of the following channels:

  • App Store (Apple) or Google Play (Google), as an in-app purchase in the mobile app. Those stores collect the payment.
  • Stripe, on the web only. The card is entered on a payment page hosted by Stripe: no card data passes through the Publisher's servers.

A subscription is active through one channel at a time: while an App Store or Google Play subscription is running, no web subscription can be bought. Whatever the channel, an active subscription unlocks the app on every platform with the same account, including web and desktop.

Twenty-day free trial on the web. A subscription bought through Stripe starts with a free trial of twenty (20) days, whichever billing period is chosen:

  • The trial runs from the moment the card is saved; it is not added to any remaining offered days.
  • A payment card is required to start it. Nothing is charged during the trial.
  • The first charge is taken at the end of the twenty days, that is on the twenty-first day, for the amount of the chosen plan. That date and amount are shown before the card is entered.
  • A reminder email is sent three (3) days before the trial ends, with the date and amount of the first charge.
  • The trial can be cancelled at any time, freely and at no cost, from the Stripe customer portal ("Manage subscription", in the app's settings). Access stays open until the twenty days are over, and no charge is taken.
  • The trial is granted only once per User, including after a cancellation.
  • No trial is offered to a User whose App Store or Google Play subscription is running.

Renewal. The subscription renews automatically at the end of each period unless cancelled as set out below. Cancellation takes effect at the end of the period already paid for, which remains due.

Cancellation and refunds, by channel.

  • App Store: cancel in your Apple Account settings at least 24 hours before the current period ends. Refunds are governed by Apple's terms.
  • Google Play: cancel in your Google Play account settings at least 24 hours before the current period ends. Refunds are governed by Google's terms.
  • Stripe (web): cancel at any time from the Stripe customer portal ("Manage subscription", in the app's settings). The subscription ends when the paid period expires; the 24-hour notice specific to Apple and Google does not apply.

By creating an account, the professional user accepts these Terms and the Data Processing Agreement, which forms an integral part of them.

13. Modification of the Terms

The Publisher may modify the Terms at any time.

Users will be informed via the display of the new Terms on the website. Continued use of the service constitutes acceptance of the new provisions.

14. Applicable Law and Jurisdiction

These Terms are governed by French law.

In the event of a dispute, and after attempting amicable resolution, the competent courts shall be those of Paris.

15. Contact

For any questions or complaints:

  • Support: contact@tourneefacile.com
  • Registered office: Hakimon Solutions, 200 rue de la Croix Nivert, 75015 Paris
  • Contact form: available on the website